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07th-mod Support Checklist

First, check if your question is already answered in the following FAQs

If your question is not already answered, please do the following:

  1. Please fill in the below template and copy and paste it into our Discord Server
    Paste it into the #higu_support or #umi_support channel (accept the server rules to access)
    (You can also submit via Github Issues, see bottom of page)
  2. Please upload a screenshot of the bug, if applicable and spoiler tag it if it is a spoiler!
  3. Please always send your installer log file and submit it to discord - expand and follow the instructions below.

    The log file is invaluable for diagnosing install and game startup issues, but also tells us info about your game version and your install options which helps solve any issue.

    Getting Installer Log Files

    Finding the install log

    You can use any of the methods below to get your log file.

    Option 1: In your browser downloads after an install

    The installer automatically downloads .zip file containing your logs after an install finishes (or fails). Just check your recent browser downloads for a 07th-mod-logs.zip

    Option 2: From the install launcher (Windows Only)

    • Open the install launcher
    • Click the ⯈ Advanced Tools expander
    • Click the Show Installer Logs button. An explorer window will appear containing the log files.
    • Send us the *.txt files by zipping all of them, or dragging them into Discord

    Option 3: Manual navigation

    Use this method if the installer doesn't start at all.

    Windows

    If you saved the installer launcher to:

    C:\downloads\07th-Mod.Installer.Windows.exe

    your install logs would be located at:

    C:\downloads\07th-mod_installer\INSTALLER_LOGS\MOD-INSTALLER-LOG-[date].txt

    Linux and Mac

    Look directly in the install_data\INSTALLER_LOGS folder, as Linux and Mac do not have a launcher.

    Option 4: From the game folder

    The installer will also attempt to save a log to the game being modded. Use this method if you have moved or deleted the installer launcher, or if you want to check the log for a specific game.

    Windows

    • For Umineko: The log will be placed directly in the game folder. Example:
      C:\games\Steam\steamapps\common\Umineko\MOD-INSTALLER-LOG-[date].txt
    • For Higurashi: In the HigurashiEp0[X]_Data subfolder (where X is the chapter number). This is the same location as the game logs. Example:
      C:\games\Steam\steamapps\common\Higurashi When They Cry\HigurashiEp01_Data\MOD-INSTALLER-LOG-[date].txt

    Linux and Mac

    The installer may not always be able to place a log in the game folder, but you can check anyway. Look for a MOD-INSTALLER-LOG-[date].txt file in the game folder, or inside the HigurashiEp0[X]_Data subfolder.

  4. For Higurashi users with a game startup or crash issue, expand the instructions below to get your game log files.
    Getting Higurashi Log Files

    Game Log (output_log.txt)

    • On Windows:
      • For Chapters 1-7, the log is located in the HigurashiEp0X_Data folder, in the game folder. For example C:\games\Steam\steamapps\common\Higurashi When They Cry\HigurashiEp01_Data\output_log.txt.
      • For Chapter 8, the log is located at
        %appdata%/../LocalLow/Mangagamer/Higurashi When They Cry - Ch.8 Matsuribayashi. The full path is something like
        C:\Users\[YOUR_USERNAME]\AppData\LocalLow\MangaGamer\Higurashi When They Cry - Ch.8 Matsuribayashi\output_log.txt
    • On MacOS: /Users/<yourusername>/Library/Logs/Unity/Player.log
      Access it by opening Finder, pressing Shift-Command-G, and pasting in ~/Library/Logs/Unity
    • On Linux: ~/.config/unity3d/MangaGamer/GameName/Player.log
    Only if asked by the developers submit your save files by following the instructions below.
    Getting Higurashi Save Files

    Save Files (*.dat files)

    You may need to zip all the save files together before you submit them. Only submit if asked.

    • Windows: C:\Users\[YOUR_USERNAME]\AppData\Roaming\MangaGamer\higurashi01
    • MacOS: ~/Library/Application Support/unity.MangaGamer.Higurashi When They Cry - Ch.1 Onikakushi
      Access it by opening Finder, pressing Shift-Command-G, and pasting in ~/Library/Application Support/, then selecting the appropriate game folder
    • Linux: ~/.config/unity3d/Mangagamer/Higurashi When They Cry _ Ch_1 Onikakushi
  5. For Umineko users, only follow the instructions below if asked.
    Getting Umineko Log Files and Save Files

    Save Files

    • First check the mysav folder inside the game folder: C:\Program Files (x86)\Steam\steamapps\common\Umineko\mysav
    • Occasionally can be found at the steam folder, even if the game is not in the steam folder: [PATH_TO_STEAM_FOLDER]\Steam\steamapps\common\Umineko\mysav (See this FAQ).

    Game Log

    1. Windows Instructions:
      • Start the game in Debug mode by double clicking Umineko1to4_DebugMode.bat or Umineko5to8_DebugMode.bat, located in the game folder.
      • An folder will immediately popup showing the stdout.txt and stderr.txt files, but don't submit them yet.
      • Play the game until you make game crash, then submit the stdout.txt and stderr.txt text files to us.
    2. On Linux or Mac you can view errors by launching the game from a console window

Submitting via Github Issues

If you don't want to use Discord, you can submit to the appropriate Github Issues page. We prefer Github for complicated bug reports and feature requests so we can keep track of them easier.

If you're unfamiliar with Github, this handy guide will teach you how to create a Github issue. Note that a Github Account is required to submit issues.

Higurashi Git Issues Umineko Git Issues Other Git Issues
Onikakushi Ch.1
Watanagashi Ch.2
Tatarigoroshi Ch.3
Himatsubushi Ch.4
Meakashi Ch.5
Tsumihoroboshi Ch.6
Minagoroshi Ch.7
Matsuribayashi Ch.8
Console Arcs
Umineko Question Arcs
Umineko Answer Arcs
Installer Issues
Wiki (mistakes, improvements)
Website (07th-mod.com)